terms and conditions

INTRODUCTORY OFFER

4 classes for £44

Offer is available to new customers only and valid for in-person as well as online classes.
Offer is limited to 1 purchase per customer.
Expires 30 days after the purchase date.
Offer cannot be combined with any other sale, promotion, discount, and/or offer.
Offer is not refundable and cannot be extended.
Offer cannot be re-sold or otherwise bartered.
Introductory offer is for the sole use of the individual who purchased them and cannot be shared.
For online practice, introductory offer is valid only for the purchaser. If multiple individuals are found practicing online using a single Indaba account (the one that was used), a credit per each additional person will be deducted, without prior notice, from the class pack holder, to the extent that there are enough credits available. If there are not enough credits available, the account holder will incur a charge equivalent to the price of a single online drop-in class per each additional person. This charge will be applied automatically to the card saved on the account, without prior notice. If no card is saved and therefore no payment can be taken, the account will be temporarily deactivated until payment is settled.
Indaba can change or deactivate the offer at any time.

CLASS PACKS & SINGLE DROP-IN CLASSES

Single drop-in classes are available for our online and in-person classes at the studio and are valid for 30 days after purchase.
Single drop-in classes cannot be shared, extended or refunded at any time.
5 and 10 In Studio Class Packs are available for our in-person classes at the studio.
5 and 10 Online Class Packs are available for our live-streamed Zoom classes.
5 studio and online class packs are valid for 2 months from date of purchase.
10 studio and online class packs are valid for 3 months from date of purchase.
Class packs cannot be shared, extended or refunded.

Booking an online class

If you book an online class in advance, a Zoom link will be sent to you via email 60 minutes before the class starts.
If you book an online class within 60 minutes of the start time, the Zoom link will be sent immediately.
Be aware that emails with your booking confirmation or the Zoom link may land in your junk folder. If you don't find the email with the Zoom link in your inbox or junk folder, please contact us via call or email.
Class packs are for the sole use of the individual who purchased them and cannot be shared.
For online practice, class packs and single drop-in classes are valid only for the purchaser. If multiple individuals are found practicing online using a single Indaba account, a credit per each additional person will be deducted, without prior notice, from the class pack holder, to the extent that there are enough credits available. If there are not enough credits available, the account holder will incur a charge equivalent to the price of a single online drop-in class per each additional person. This charge will be applied automatically to the card saved on the account, without prior notice. If no card is saved and therefore no payment can be taken, the account will be temporarily deactivated until payment is settled.

Class pack extension policy

You are able to extend your live class pack for one additional month for an additional £10. Extension is 1 month from original expiry date and can only be applied to class packs that have not yet expired. Please direct your extension requests to Indaba Yoga Studio reception directly.

Single drop-in classes cannot be extended at any time.

MEMBERSHIPS

Direct Debit Membership

We require a two consecutive month minimum commitment.
Membership allows you to join one online or one in-person class per day.
Members have the option to attend an additional class on the same day for £10 (booking required)
Written request to cancel your Direct Debit contract must be provided by emailing welcome@indabayoga.com with the subject “Direct Debit Cancellation - [your name]“, before your next monthly payment.
Monthly payments are not eligible for cancellation or refund once billed.
A £30 cancellation fee will be charged if you choose to cancel your membership within the first 12 months.
Memberships cannot be suspended, refunded.
Payments with AMEX are not accepted.
Membership is applicable to the purchaser only and cannot be shared.
For online practice, the membership is valid only for the purchaser. If multiple individuals are found practicing online using a single Indaba account, when available the monthly guest pass will be used for one individual and the account holder will incur a charge equivalent to the price of a single online drop-in class per each additional person. This charge will be applied automatically without prior notice.
Members qualify for a 30% discount on Liforme mats after completing one year of membership.
Members can bring a Guest once a month, for free (guest's registration and booking required)
The studio reserves the right to change, modify, add, or remove portions of these Terms at any time.

Booking an online class

If you book an online class in advance, a Zoom link will be sent to you via email 60 minutes before the class starts.
If you book an online class within 60 minutes of the start time, the Zoom link will be sent immediately.
Be aware that emails with your booking confirmation or the Zoom link may land in your junk folder. If you don't find the email with the Zoom link in your inbox or junk folder, please contact us via call or email.
For online practice, the membership is valid only for the purchaser. If multiple individuals are found practicing online using a single Indaba account, when available the monthly guest pass will be used for one individual and the account holder will incur a charge equivalent to the price of a single online drop-in class per each additional person. This charge will be applied automatically without prior notice.

YOGA TEACHERS OFFER

Package Details

The 15 class package is valid for 3 months from the date of purchase.
The package cannot be shared or transferred to another person.
The package cannot be suspended, refunded or exchanged for cash.

Class Bookings

The package cannot be used towards workshops and courses but covers all studio as well as live streamed classes.
Classes are subject to availability. While we accept walk-in reservations, we advise advance booking to avoid any disappointment.
Cancellations must be made at least 2 hours before the scheduled class time to avoid losing the class credit.
Late cancellations or no-shows will result in the loss of the class credit.
Class packs are for the sole use of the individual who purchased them and cannot be shared.
For online practice, class packs are valid only for the purchaser. If multiple individuals are found practicing online using a single Indaba account, a credit per each additional person will be deducted, without prior notice, from the class pack holder, to the extent that there are enough credits available. If there are not enough credits available, the account holder will incur a charge equivalent to the price of a single online drop-in class per each additional person. This charge will be applied automatically to the card saved on the account, without prior notice. If no card is saved and therefore no payment can be taken, the account will be temporarily deactivated until payment is settled and the account holder will lose the ability to purchase further Yoga teachers offers.

Cancelling Your Subscription

If you are no longer interested in the subscription, please let us know in advance so that we can reach out to the waitlist.
If we don't hear from you and your account remains inactive for 14 days, we are going to release your space and offer it to the next person on the waitlist.

CANCELLATIONS, REFUNDS & WAITING LIST

Class Refund Policy

Both studio and online drop-in classes are valid for 30 consecutive days from the date of purchase and are strictly non-refundable, non-extendable and cannot be shared.
In the event of a class cancellation by the studio, the single drop-in credit will be returned to your Indaba account.
Any card refund approved by the studio manager will be subject to a 10% admin fee.
Cancellations due to travel disruptions will not be refunded.

Studio Classes

Early cancellation: if you cancel your reservation up to 2 hours before the class. You can reuse the credit towards another class.
Late cancellation: if you cancel less than 2 hours before the class or do not show up. Your drop-in, class package or membership will be charged.
Change of instructors: In the difficult event that a change of instructor occur after you have booked a class, including last minute chnages, we will not be able to return a credit back if you wish not to attend. Indaba aims to ensure the class proceeds with another fully qualified teacher.

Online Classes

Early cancellation: if you cancel your class up to 1 hour before the class. You can reuse the credit towards another class.
Late cancellation: if you cancel less than 1 hour before the class or do not join the class online. Your drop-in, class package or membership will be charged.
Cancellations due to connection issues such as low Wi-Fi speed or a missing class invitation email cannot be refunded or credited back unless the issues occur at the studio.
Change of instructors: In the difficult event that a change of instructor occur after you have booked a class, including last minute chnages, we will not be able to return a credit back if you wish not to attend. Indaba aims to ensure the class proceeds with another fully qualified teacher.

CLASS WAITING LIST

If the class is full, you have the possibility to join the waiting list:

Class canellations can occur up to 2 hours prior to the starting time. When a canellation is receive, the first person on the waiting list will be automatically move to the class followed by a notificaion email. If they are unable to attend, our regular cancellation policy will apply.
Please refrain from walking in without a confirmation that you have been moved to the class; we will not be able to accommodate you If the class is full.

Workshops

A refund will be issued for cancellations made more than 21 days before the start date of the event. A 10% admin fee will be deducted from the initial payment. We do not issue refunds for cancellations made less than 21 days.
If you are unable to attend the event because of health problems, we can offer you to move your booking to a different session already published or receive a refund minus 10% admin fee, after receiving a doctor note. In order to receive a refund or move to a different session, you must notify us before the session occurs. No refund or transfer to another session if you notify after the session.
A refund (minus 10% admin fee) will be issued if a workshop is sold out and there is a waiting list.
If you would like to transfer your reservation to another client, you should email us to update the records at least 48 hours before the event and make sure they sign the liabvility waiver.
Indaba reserves the right to cancel the course or workshop at any time. If the course or workshop is cancelled prior to the starting date, it may be rescheduled and if students cannot attend the new course or workshop, 100% refunds will be made, or the option of being transferred to another workshop or course of equal value. Indaba is not responsible for any costs, such as transportation, accommodation or any additional loss.
Course prices will not be prorated if you are not able to attend all of the sessions.
Please refrain from walking in without a confirmation that you have been moved to the event; we will not be able to accommodate you If the class is full.

WORKSHOP/COURSE WAITING LIST

If the workshop is full, you have the possibility to join the waiting list by by paying for the session:

If we receive a cancellation request more than 24 hours before the event, we will automatically move you to the workshop or course. If you are unable to attend, our regular cancellation policy will apply.
If we receive a cancellation request less than 24 hours before the event, we will contact people on the waiting list starting from the first person. If you can still attend, we will add you to the workshop or course. If you are unable to attend, we will provide a full refund.
If no cancellations are received and you don't make it to the event, we will provide a full refund.
If you need to leave the waiting list for any reason, we can offer a refund minus 10% admin fee.

Teacher Training/Courses/Intensive

Please refer to the training page for specific T&Cs

Covid-19

If you tested positive for COVID-19 before attending an in-person event, we can offer you to move your booking to a different session already published or receive a refund minus 10% admin fee, after receiving a doctor note. In order to receive a refund or move to a different session, you must notify us before the session occurs. No refund or transfer to another session if you notify after the session.
Please note that no refunds, either full or partial, will be given when cancelling a class, course or workshop outside the specified cancellation time.

LATE-COMERS POLICY AND WAITING LISTS

If you are moved from the waiting list into the class you will be notified via email.
Being on the waiting list does not assure your spot in the class. If you are eager to join it is best advised to contact our front of house team on the day to further advise.
If the class is fully booked and you arrive after the class has started, we reserve the right to offer your spot to someone else on the waiting list unless you have previously let our front of house team know that you will be late.
Late-comers will only be admitted into a 90-minute class if they can be on the mat within the first 10 minutes of the class.
Late-comers will only be admitted into a 60-minute class if they can be on the mat within the first 5 minutes of the class.
Late-comers will only be admitted into a pilates class if they can be on the mat within the first 5 minutes of the class.
Indaba studio reserves the right to deny entry to the class if you arrive later than the specified time.

MERCHANDISE

Merchandise and retail items purchased at the studio cannot be returned and refund cannot be provided.
Should your purchase result in a negative balance on your Indaba Yoga account, and should your card details be stored in the system, it is understood that we will attempt to rectify this by debiting your card online.

GIFT CARDS

All gift cards are valid for 6 months from the date of sale and cannot be refunded or extended at any time.

OUR WEBSITE

When using our website, you agree to:

Seek our written permission if you would like to link to our website or copy our content in any way, shape or form. By supplying us with material via digital or a hard copy, you allow us unlimited, royalty-free use of its content.
Thoroughly read and comply with our Terms and Conditions set out within. Anyone infringing on the aforementioned terms could be excluded from the use of our website.

LIABILITY WAIVER

By registering with Indaba, you are in agreement:

That you are participating voluntarily in an online or offline class, course or workshop offered by Indaba Yoga Studio. You recognise that yoga requires physical exertion that may be strenuous and may cause physical injury, and you are fully aware of the risks and hazards involved. You represent and warrant that you are physically fit and you have no medical condition that would prevent your full participation and you agree to assume full responsibility for any risks, injuries or damages, known or unknown, which you might incur as a result of participating in the program.
You understand that you may receive physical or verbal assists or adjustments to enhance or correct your body posture during class by either the teacher or an assistant in class. You will take accountability for alerting the teacher and assistant of any injury or impairment in advance before class begins or if you do not want to receive any assists.
You understand that Indaba reserves the right to make alterations to the timetable, instructors and/or equipment, terms and conditions as well as to those ancillary facilities (e.g. showers), provided to members and on occasion with minimal notice.
You understand that photos and videos may be taken of the class and used by Indaba.
You knowingly, voluntarily and expressly waive any claim you may have against Indaba for injury or damages that you may sustain as a result of participating in the program.
You, your heirs or legal representatives forever release waive, discharge and covenant not to sue for any injury or accident caused by their negligence or other acts.
You understand that an area for personal belongings is available during class, however, you agree that Indaba is in no way responsible for the loss or damage of any of your belongings while you attend class.