Terms and conditions
All of our classes are non-refundable, non-transferable and have strict expiration dates.
Unbooked Drop-In classes are valid for 10 days (as of purchase date).
You may leave a class within the first 15 minutes and use the pass at another time. Credit will only be re-issued if you notify reception before leaving.
5, 10 and 15 Class Packs are available.
Class Packs can not be shared.
5 and 10 Class Packs are valid for 6 months (as of purchase date) and 15 Class Packs are valid for 4 months (as of purchase date).
Class Packs are not extendable.
Class Packs are not refundable.
SPECIAL OFFER CLASS PACKS
Special Offer class packs have validity that may differ from Class Packs (i.e. they may last for 3 months).
MONTHLY DIRECT DEBIT
2 Months minimum commitment.
Written request to cancel your Direct Debit contract must be provided by emailing firstname.lastname@example.org with the subject “Direct Debit Cancellation“. This must be sent with a minimum of 20 days before your next monthly payment is due to be taken.
A £30 cancellation fee will be charged if you choose to cancel your Direct Debit Contract within the first 12 months.
Direct Debit Contracts cannot be suspended.
Direct Debit Contracts cannot be shared between students.
Direct Debit Payments cannot be prorated, cancelled or refunded.
Payments with AMEX are not accepted.
BOOKING CLASSES, WORKSHOPS & COURSES IN ADVANCE
You may book in advance for classes, workshops & course online or in studio (we do not accept class bookings over the phone or email).
Although you have booked in for the class, workshops or course, you must still check in with the reception desk so that we know you are in the studio.
Although our studios are large, some of our classes do sell out (especially our Yogasana classes). We recommend booking in advance for these busy classes.
If a class or workshops is fully booked in advance, we may still allow you to enter the class once it has started, depending on whether there are any last minute cancellations or no-shows.
There is a limit to how many students can be in each studio. This can not be exceeded and we appreciate your compliance with this.
Treatments are arranged by our yoga advisors at the studio. Please call (020 7724 9994), email (email@example.com) or speak to a yoga advisor at the studio to make a booking.
To secure an appointment, full payment for the treatments must be made at the time of booking.
CLASSES, WORKSHOPS & COURSES : CANCELLATION POLICY
You may cancel a pre-booked class up to 2 hours before the class. If you do not cancel, you will be charged and the class will not be refunded.
All workshops and courses purchased at the studio or online are non-refundable.
Credit on account at Indaba can be given if a workshop/course is sold out and there is a wait list.
In the case of a workshop/course being cancelled by us, you will receive a full refund, or the option of being transferred to another workshop or course of equal value.
If you would like to give your space to another client you must email us with their name to update the records and to ensure they have signed the waiver.
Course prices will not be prorated if you are not able to attend all of the sessions.
TREATMENTS: CANCELLATION POLICY
For all treatments we have a strict 48 hour cancellation policy. You can cancel in studio, by email or by phone.
Providing you cancel within 48 hours of your scheduled treatment, we are able to can reschedule your appointment. Alternatively you will have the option to have the cost of the treatment (-10% admin fee) refunded to your bank account OR have the full cost of the treatment credited to your Indaba Account.
If you do not cancel your appointment within 48 hours, or if you simply do not attend your session, you will be charged the full fee.
A booking confirmation email and an appointment reminder email will be sent to you at the address that we have for you on your Indaba Account. These will highlight the date and time for which you will be charged.
CONCESSIONS & DISCOUNTS
Seniors (OAPs), full-time students and unemployed yogis (with valid proof) will be offered 15% on Class Packs.
No discounts or concessions are available on our monthly Direct-Debits, Drop In passes or Introductory Offer.
No additional discounts or concessions are available in conjunction with any special offers (15% off your first pack is a special offer).
Only one discount or concession can be applied at one time.
Latecomers will only be admitted into a 90 minute class if they can be on the mat within the first 15 minutes of the class.
Late comers will only be admitted into a 60 minute class if they can be on the mat within the first 10 minutes of the class.
Late comers will only be admitted into a pilates class if they can be on the mat within the first 5 minutes of the class.
Merchandise and retail items purchased at the studio (excluding yoga mats or opened products/packaging) can be returned and exchanged for an alike product or store credit only. This is only possible if returned within 14 days and with a valid receipt.
Should your purchase result in a negative balance on your Indaba Yoga account, and should your card details be stored in the system, it is understood that we will attempt to rectify this by debiting your card online.
When using our website, you agree to:
Seek our written permission if you would like to link to our website or copy our content in any way, shape or form. By supplying us with material via digital or a hard copy, you allow us unlimited, royalty free use of its content.
Thoroughly read and comply with our Terms and Conditions set out within. Anyone infringing on the aforementioned terms could be excluded from the use of our website.
By registering with Indaba, you are in agreement:
That you are participating voluntarily in a class, course or workshop offered by Indaba Yoga Studio. You recognise that yoga requires physical exertion that may be strenuous and may cause physical injury, and you are fully aware of the risks and hazards involved. You represent and warrant that you are physically fit and you have no medical condition that would prevent your full participation and you agree to assume full responsibility for any risks, injuries or damages, known or unknown, which you might incur as a result of participating in the program.
You understand that you may receive physical assists or adjustments to enhance or correct your body posture during class by either the teacher or an assistant in class. You will take accountability for alerting the teacher and assistant of any injury or impairment in advance before class begins or if you do not want to receive any assists.
You understand that Indaba reserves the right to make alterations to the timetable, instructors and/or equipment, terms and conditions as well as to those ancillary facilities (e.g. showers), provided to members and on occasion with minimal notice.
You understand that photos and videos may be taken of the class and used by Indaba.
You knowingly, voluntarily and expressly waive any claim you may have against Indaba for injury or damages that you may sustain as a result of participating in the program.
You, your heirs or legal representatives forever release waive, discharge and covenant not to sue for any injury or accident caused by their negligence or other acts.
You understand that an area for personal belongings is available during class, however, you agree that Indaba is in no way responsible for the loss or damage of any of your belongings while you attend class.